Request a Return
If you're not entirely satisfied with your purchase from Lulumarjaan, you may initiate a return within Two days from the date of purchase. Please carefully review the following information to understand the return process:
Eligibility for Returns:
* Items must be unused, in the same condition as received, and in their original packaging.
* Returns must be initiated within [number of days] days of the purchase date.
* Proof of purchase (receipt, order number, etc.) is required for all returns.
Return Process:
1. Once your return request is received, our team will review the information and provide you with further instructions within Two business days.
2. If your return is approved, you will receive a return authorization and detailed instructions on how to proceed.
3. Please carefully package the item(s) to be returned, include the return authorization, and ship the package to the address provided.
Return Options:
You may choose one of the following return options:
Refund: A refund will be issued to your original method of payment once the returned item is received and inspected. Please allow few days for the refund to be processed.
Exchange: You can exchange the returned item for a different product of equal or lesser value. Any price difference will be handled accordingly.
Store Credit: Receive a store credit for the returned item, which can be used for future purchases on our website.
Additional Information:
* Shipping costs for returning items are the responsibility of the customer, unless the return is due to a mistake on our part.
* If the returned item is damaged or not in its original condition, we reserve the right to deny the return or apply a restocking fee.
* We recommend using a trackable shipping method for your return to ensure its safe delivery.
