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Effective Date: 01/05/2025
At Lulumarjaan, accessible from https://lulumarjaan.com and its subdomains including mart.lulumarjaan.com, gp.lulumarjaan.com, and b2b.lulumarjaan.com, your privacy is one of our main priorities. This Privacy Policy document contains types of information that is collected and recorded by Lulumarjaan and how we use it.
This Privacy Policy applies to all users of the website(s), including buyers, sellers, vendors, service providers, and casual visitors.
1. Who We Are
Lulumarjaan is a Pakistani-based multi-functional marketplace offering services across real estate, vehicles, jobs, services, e-commerce, B2B, and grocery & pharmacy sectors. We operate primarily in Karachi and aim to provide users with an efficient and secure platform to buy, sell, rent, and promote their services and products.
Our subdomains include:
- mart.lulumarjaan.com (Multivendor E-Commerce)
- gp.lulumarjaan.com (Grocery & Pharmacy)
- b2b.lulumarjaan.com (B2B Multi-Vendor Trading)
2. Information We Collect
Depending on how you interact with us, we may collect the following personal and usage data:
a. Personal Information
- Full Name
- Phone Number
- Email Address
- Home/Business Address
- CNIC Number (for vendor & service provider verification only)
- Profile Picture or Business Logo
- Account Credentials (encrypted)
b. Usage Information
- IP Address
- Browser Type
- Pages Visited
- Time Spent on Site
- Referral Links
c. Location Data
- If enabled, we may use your location to show relevant listings or vendors near you.
d. Cookies and Tracking Tools
We use cookies, web beacons, and third-party tools like Google Analytics and Facebook Pixel to collect data for analytics and advertising.
3. How We Use Your Information
The information we collect is used in the following ways:
- To personalize your experience
- To facilitate buying, selling, and renting of items and services
- To process orders and manage payments (where applicable)
- To verify sellers, vendors, or service providers
- To communicate via email or SMS for support or promotions
- To analyze user behavior and improve our platform’s performance
4. Sharing of Information
We do not sell your personal information to third parties.
We may share your data with:
- Delivery Partners (to fulfill your orders)
- Payment Gateways (to process your payments)
- Marketing Platforms (for retargeting and advertising)
- Government or Law Enforcement (upon valid legal request)
All third-party partners are required to maintain the confidentiality of your information.
5. Data Security
We adopt appropriate technical and organizational measures to secure your personal information. However, no method of transmission over the internet is 100% secure. By using our services, you accept this risk.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Request to stop receiving marketing emails or SMS
- Withdraw consent where processing is based on consent
- File a complaint with a data protection authority
To make any of these requests, email us at support@lulumarjaan.com
7. Data Retention
We retain your personal information as long as your account is active or as needed to fulfill legal, business, or security obligations.
8. Children’s Information
Our services are not intended for children under 13. We do not knowingly collect data from children. If you believe we may have inadvertently collected information of a child, please contact us.
9. Third-Party Links
Our platform may contain links to other websites. We are not responsible for their privacy practices. Please read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”.
Contact Us Lulumarjaan Branch Address: Gulzar-e-Hijri Ancholi Housing Society, 24-A Sector, Scheme 33, Karachi, Pakistan
Email: support@lulumarjaan.com
Phone: 021-34655551